Your privacy matters to us. This policy explains in simple terms what information we collect, why we collect it, and how you control your data. We believe in transparency and give you full control over your information.
1. Information We Collect
Information You Provide
When you create an account or use our service, we collect:
- Email address - Used for account login and important notifications
- Password - Encrypted and never stored in plain text
- Website URLs - The websites you choose to monitor
- Notification preferences - How you want to be alerted about downtime
- Payment information - Processed securely by our payment providers (Stripe, PayPal); we never store your full credit card details
Information We Automatically Collect
- Monitoring data - Response times, status codes, and uptime metrics for your monitored websites
- Usage information - How you interact with our service to improve functionality
- Device information - Browser type, IP address, and basic device data for security purposes
2. How We Use Your Information
We only use your data for legitimate purposes that benefit you:
- Provide our service - Monitor your websites and send you alerts
- Account management - Process payments and manage your subscription
- Communication - Send you important service updates and security alerts
- Improve our service - Analyze usage patterns to add features you'll love
- Security - Prevent fraud and protect your account
We Will Never:
Sell your personal information to third parties, send you spam, or share your data with advertisers.
3. Data Sharing & Third Parties
We share minimal data only when necessary:
Service Providers
- Payment processors (Stripe, PayPal) - To process your subscription payments securely
- Email service - To send you alerts and notifications
- Cloud hosting - To store your data securely
Legal Requirements
We may disclose your information if required by law, court order, or to protect our rights and safety. We'll notify you unless legally prohibited.
We do not sell, rent, or trade your personal information to anyone.
4. Your Rights & Control
You have complete control over your data:
Access Your Data
View all your account information anytime in your account dashboard.
Export Your Data
Download all your monitoring data, reports, and account information in a portable format (JSON/CSV) from your account settings.
Correct Your Data
Update your email, password, and preferences anytime in your account settings.
Delete Your Data
Request complete account deletion from your account page. We'll delete all your personal information within 30 days, except:
- Payment records (kept for 7 years for tax/legal compliance)
- Data we're legally required to retain
Opt-Out of Communications
Unsubscribe from marketing emails anytime. You'll still receive critical service notifications.
GDPR & CCPA Rights
If you're in the EU or California, you have additional rights including data portability, right to be forgotten, and right to object to processing. Contact us to exercise these rights.
5. Data Security
We take security seriously and protect your data with:
- Encryption - All data transmitted over HTTPS/TLS
- Password protection - Passwords hashed with industry-standard algorithms
- Secure servers - Data stored on encrypted, access-controlled servers
- Regular security audits - Continuous monitoring for vulnerabilities
- Two-factor authentication - Optional extra security for your account
While we use industry-standard security measures, no system is 100% secure. We'll notify you promptly if any breach affects your data.
6. Data Retention
We keep your data only as long as needed:
- Active accounts - Data retained while your account is active
- Deleted accounts - Personal data deleted within 30 days; monitoring history anonymized
- Payment records - Retained for 7 years for legal/tax compliance
- Backups - Deleted data removed from backups within 90 days
7. Cookies & Tracking
We use minimal cookies for essential functionality:
- Essential cookies - Keep you logged in and remember your preferences
- Analytics cookies - Help us understand how you use our service (anonymized)
We do not use advertising cookies or third-party tracking. You can disable non-essential cookies in your browser settings.
8. Children's Privacy
Our service is not intended for children under 13. We don't knowingly collect data from children. If you believe we've collected data from a child, contact us immediately to have it removed.
9. International Data Transfers
Your data may be processed in the United States or other countries where our service providers operate. We ensure adequate safeguards are in place, including:
- Standard Contractual Clauses (EU)
- Privacy Shield compliance where applicable
- Equivalent data protection standards
10. Changes to This Policy
We may update this policy occasionally. When we do:
- We'll update the "Last Updated" date at the top
- We'll notify you via email for significant changes
- Your continued use means you accept the updated policy
Previous versions are available upon request.